| New Client - SE Trial Version Expired?! |
 Posted by
Michael Green
on Monday, June 11, 2007 at 11:29:51 PM (EST)
G'Day,
We have been operating Print2PDF 5.0 Server Edition for approximately 12 months. I have recently replaced a workststation and installed Print2PDF.
However, when the user attempts a pdf conversion he is greeted with the following: "The trial version of Print2PDF Server Edition has expired! To continue using the program you need to purchase a registration key".
Unfortunately when I enter our Licence ID (copied & pasted from the notification email received after registration) it is not accepted and a message indicates that the number is incorrect.
I've looked in the Registration Manager and resent the Licence ID and it is identical. Do I need to deactivate the registration and go through the whole process again?
Has anyone experienced this? Is there another solution?
Regards,
Michael
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 Posted by
Robert Smith
on Thursday, June 14, 2007 at 9:34:18 AM (EST)
Probably a registry issue. Try installing as administrator.
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Posted by
Michael Green
on Thursday, July 26, 2007 at 12:59:26 AM (EST)
Thanks for the tip Robert, unfortunately I gave it a go and it didn't make any difference. However I do have an update to the issue...I tried a pdf conversion on the server and was met with the same problem so I can only assume Print2PDF wasn't re-installed completely during a server upgrade which occurred in the interim. So I de-activated the registration online, entered the new Licence ID etc and all was good. Though then I tried to re-install it on the workstation I got the same 'Trial version...has expired'. So I entered the new Licence ID into the workstation installation (I can't remember if I had to do this or not on the original installations) and it was accepted. Either way, we're fully operational again, thanks.
Michael
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